Shipping policy

Thank you for shopping with Chase The Sun! Here's everything you need to know about how we get your order to you.

Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During sales or high-demand periods, processing may take slightly longer — we'll keep you updated if that happens.

Shipping Rates & Delivery Estimates

  • Free shipping on all orders over $75 CAD
  • Standard shipping rates apply to orders under $75, calculated at checkout based on your location
  • Estimated delivery time: 5-10 business days within Canada, depending on your location (remote areas may take longer)
  • International shipping timelines vary by destination — estimated delivery will be shown at checkout

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

Shipping Delays

While we do our best to meet estimated delivery windows, delays can occasionally happen due to courier issues, customs processing (for international orders), weather, or high shipping volumes. We appreciate your patience and will help resolve any delivery issues as quickly as possible.

Customs, Duties & Taxes (International Orders)

If you're ordering from outside Canada, your order may be subject to import duties, taxes, or customs fees charged by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at chasethesunclothing@gmail.com or WhatsApp 604-781-0472 — we'll do our best to update it before the order ships.

Lost or Stolen Packages

Chase The Sun is not responsible for packages lost or stolen after being marked "delivered" by the courier. If this happens, please file a claim with the shipping carrier directly. We're happy to assist you with this process — just reach out.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging, and we'll arrange a replacement or refund. See our [Return & Refund Policy] for more details.

Contact Us

Questions about your shipment? We're here to help:

Email: chasethesunclothing@gmail.com (All week, 10 AM – 6 PM PST)
WhatsApp: 604-781-0472
Customer Care: 604-906-6656
Instagram: @chasethesun_clothing